Terms

HaulageBoard is a marketplace operated by HaulageBoard Group. We introduce people with loads to people with vehicles, hold the payment and release it. The transport contract is between the poster and the mover, not with us.

Fees

Joining and posting are free. Movers pay £9.89 a month to quote and to take book now prices, billed monthly through Stripe and cancellable at any time from the billing portal. Cancelling takes effect at the end of the month you have paid for, and we do not refund part months.

On top of that, £2.98 is charged to each side when a load completes and money moves. It is a flat fee, not a commission, so it does not rise with the value of the load.

If your subscription lapses you keep your account, your score, your reviews and every document. You can still browse and you can still export everything. You cannot send new quotes until it is active again.

Payment

The poster pays the agreed price plus the fee at booking. We hold it. Once the POD is uploaded the poster confirms, or it releases automatically 24 hours later, and the mover receives the agreed price less the fee.

Movers

You must hold valid goods in transit insurance and, where the law requires one, a goods vehicle operator licence. You are responsible for the load in your care and for carrying it lawfully.

Cancellation

A poster can take a load off the board free at any point before it is booked. After booking and before collection, a cancellation refunds the poster and we ask both sides what happened. After collection it goes to us as a dispute and we look at the evidence before deciding where the money goes.

Disputes

Raise it on the load and the payout freezes while we look. We decide on the POD, the messages and the load detail as posted. Our decision on the held funds is final, which does not affect your legal rights against the other party.

Behaviour

No fake loads, no quoting on work you cannot legally carry, and no taking a booking then going direct to avoid the fee. Any of those and we close the account.